Privacy policy
Privacy Policy
Last updated: 4 August 2026
This Privacy Policy explains how Verano Design (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on https://verano-design.com (the "Site") or otherwise communicate with us about the Site (together, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information we collect directly from you
Information that you submit directly to us through our Services may include:
- Contact details including your name, address, telephone number and email.
- Order information including your name, billing address, shipping address, payment confirmation, email and telephone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer service information including the information you choose to include in communications with us, for example when sending a message through the Services.
- Project enquiry information including the details of your project (plans, surface areas, technical constraints, photographs of the premises) that you send us as part of a request for a quote or a layout study.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-party websites and links.
How we use your personal information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its privacy policy.
- Project studies and quotes. We use the details you send us (plans, dimensions, photographs, technical constraints) to prepare your quotes, carry out your layout studies and coordinate delivery or installation. The legal basis for this processing is the performance of pre-contractual measures and of the contract, in accordance with Art. 6 (1) (b) of the GDPR.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to be responsive to you, to provide effective services to you and to maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies that we use in connection with powering our shop with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimise the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
These third-party cookies are used for various purposes, including:
- Analytics and performance cookies
- Data collected: IP address, pages visited, time spent on the site, interactions with content.
- Data processing: this information is aggregated and analysed to measure audience, identify trends and improve the user experience. Tools such as Google Analytics often anonymise IP addresses before storage.
- Advertising and targeting cookies
- Data collected: browsing history, clicks, products viewed, approximate location.
- Data processing: these cookies allow advertisers (Google Ads, Meta, etc.) to profile users and display personalised advertisements on different sites according to their interests. This data may be shared between several advertising partners to optimise targeting.
- Social media cookies
- Data collected: session identifiers, interactions with content (shares, likes), sites visited.
- Data processing: when you interact with a social widget, the social platform may track your activity and associate this information with your user account, even if you are not logged in.
- Third-party service cookies
- Data collected: login information, user preferences, interactions with services (online payment, live chat).
- Data processing: these cookies ensure the proper functioning of external services, such as secure authentication or transaction management. Providers (Stripe, PayPal) may retain this information to track payments or detect fraud.
You can manage your cookie preferences through your browser settings or through our consent banner on your first visit.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features, to work incorrectly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
- With our partner manufacturers and carriers, to whom we pass on only the information strictly necessary for the manufacture, shipping and installation of your order.
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed the following categories of personal information about users for the purposes set out above:
|
Category |
Categories of recipients |
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. The inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to access / know: you may have a right to request access to personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to delete: you may have a right to request that we delete personal information we maintain about you.
- Right to correct: you may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of portability: you may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: you may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.
- Restriction of processing: you may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: where we rely on your consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: you may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: we may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may lodge a complaint with your local data protection authority. In France, this is the Commission nationale de l'informatique et des libertés (CNIL, the French data protection authority), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr. For the EEA, the list of supervisory authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
International users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and by third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
We reply to all enquiries within 24 hours.
Trading name: Verano Design
Company name: Pots de Fleurs & Co
Legal form: SAS, simplified joint-stock company (société par actions simplifiée)
Telephone number: +33 7 56 90 02 78
Email: contact@verano-design.com
Physical address: 6 rue d'Armaillé, 75017 Paris, France
SIREN: 952 851 509
SIRET: 952 851 509 00010
Intra-Community VAT number: FR41952851509
NAF or APE code: 46.22Z
Form of business: Commercial company governed by French law
Field of activity: Distribution of design outdoor furniture and outdoor space design
Customer service hours: Monday to Friday, 9 am to 5 pm, closed on Saturdays, Sundays and public holidays
Contact us: https://verano-design.com/en/pages/contact-us
Returns and Refunds Policy: https://verano-design.com/en/policies/refund-policy
Delivery policy: https://verano-design.com/en/policies/shipping-policy